Frequently Asked Questions

How do I sign up for Utility services?

Complete the online application and make sure that you have proof of purchase before submitting.  

Services will not be added in any other name than the Property Owner. We do provide a courtesy copy of the bill to the Tenant, and they do have an option to pay online as well.

Utility bills are mailed between the 5th and 10th of each month and are always due on the 25th. You can also view your bill anytime online by visiting  Xpressbillpay.com

You can pay in any of the following ways:
     Xpress Bill Payhttps://www.xpressbillpay.com/#/?org=bluffdale10049
     City Hall - 2222 W 14400 South - Hours: 8:30 a.m. - 5:00 p.m., Mon - Fri.
     Drop box between the Fire Station and City Hall - NO CASH
     Mail to: 2222 W 14400 South Bluffdale , UT 84065
     By phone - 801-254-2200

Sign up for online bill payment is free by using  Xpress Bill Pay. This is also a great tool for payment reminders, bill notifications and online newsletter.

Only VISA & Mastercard & Bank EFTs are accepted forms of payment with Bluffdale City.

Instructions on this are on the main Utility page

To cancel your utility services, please fill out the Cancel/Disconnect Form located on the Bluffdale City website under the Utilities section. This will ensure your services are properly disconnected and your final bill is processed accurately as well as out of your name on the account. The City is not notified if a property sells so it is the property owner's responsibility to notify us for Final Bills. We will disconnect you the date we receive the form unless it is in the middle of billing and then it will be after the 1st of the month.

**If you are a Renter this does not apply as the Utilities stay in the homeowner’s name**

If you need to add, remove, or replace waste cans, please complete this form OR visit City Hall to fill one out in person. Due to the high volume of requests, submitting this form is required and is the only way we can ensure your request is processed.

The Canal Companies determine when they release the flow of water into the Canals. Bluffdale City does not determine this.

Why Is My Water Shut Off?

Your water service may be temporarily shut off for one of the following reasons:

• Non-Payment: If your water service has been disconnected due to a balance more than 60 days past due, and you did not contact the Utility Department by the Friday prior to the shut-off week (2^nd Wednesday of every month) to make a payment agreement:
  • The full account balance must be paid in full, plus a $110.00 shut off/reconnection fee, before service is restored.
  • Partial payments will not prevent disconnection or restore service once it has been turned off.
  • To avoid disruption, please contact the Utility Billing Department at 801-254-2200 or utilities@bluffdale.gov before the deadline to discuss payment arrangements.
• No Application on File: If a new property owner does not submit an application for utility services within one week of closing, service may be disconnected.
• Water Leak or Emergency Repair: In the event of a water line break, emergency repair, or leak on the city or customer side, water may be shut off to prevent damage and ensure safety.
• Hydrant Maintenance or Repairs: Temporary service interruptions may occur during scheduled fire hydrant testing or repairs in your area. This may also arise unexpectedly & we have no way of notifying you prior due to an emergency.

What Should I Do?

• If your service was disconnected for non-payment, please log in to your Xpress Bill Pay Account/Create one at Xpress Bill Pay or call the Utility Billing Department at 801-254-2200 to pay your bill and schedule a reconnection.
• If you recently purchased a property, please complete the Utility Service Application available on the Utilities page as soon as possible.
• For emergency shutoffs due to repairs or maintenance, service is typically restored the same day. If you need more information, call the Water Department at 801-849-9463.

For any questions, contact us at utilities@bluffdale.gov or 801-254-2200 (select the Utility Billing option).